At Solecraft Technologies, we understand that navigating the pace of change in the digital age can be complex. Whether you’re looking to fix a cracked screen, secure your corporate data, earn a global certification, or go solar, here are answers to the questions we hear most often.
1. Hardware & Gadget Repairs
Q: Do you offer professional phone and laptop repair in Abuja?
A: Yes. Our Hardware Engineering division specializes in the diagnosis and repair of all IT gadgets, including smartphones (iPhone, Samsung, etc.), laptops, and enterprise system units, using certified expertise to restore devices to peak efficiency.
Q: Can you fix water-damaged phones or broken screens?
A: Absolutely. Common repairs we handle daily include screen and display replacements, battery swaps, and liquid damage recovery. We recommend bringing your device in as soon as possible after water exposure to prevent internal corrosion.
Q: Why should I choose Solecraft instead of a roadside technician?
A: Choosing a verified tech hub ensures you receive genuine replacement parts and warranty-backed service. Roadside technicians often lack the forensic tools required for high-level hardware engineering, which can lead to further system failure.
Q: How long does a typical repair take?
A: Turnaround time depends on the fault and part availability. Simple repairs (e.g., screen or battery replacement) are often completed same-day, while more complex diagnostics or data recovery cases may take longer. We’ll always give you a clear estimate after diagnosis.
Q: Will I be consulted before any repair work begins?
A: Yes. Our process is: (1) tell us what’s broken, (2) we run detailed diagnostics and explain our findings, and (3) we only proceed with the professional restoration once you’ve given informed consent to the proposed solution and cost.
2. Cybersecurity & IT Governance
Q: What cybersecurity services does Solecraft provide?
A: We provide executive-level oversight to secure digital assets, including IT policy development using a Zero-Trust approach, systematic infrastructure audits, digital forensics, and incident recovery to restore systems after a compromise.
Q: Do you help businesses stay compliant with data protection regulations?
A: Yes. Our Governance, Cybersecurity & IT Audit service helps organizations align with local Nigerian regulations (including the Nigeria Data Protection Act) as well as recognized international security standards.
Q: Do you do data recovery?
A: Yes. Using state-of-the-art diagnostic equipment and specialized tools, we perform advanced, chip-level data recovery (NAND extraction) across a wide range of devices—including SSDs, HDDs, SD cards, and smartphones. Due to the sensitive nature of this service, client identity verification and ownership checks are strictly enforced to guarantee data integrity and security.
3. Technical Engineering & Infrastructure
Q: Can Solecraft design and install office networks?
A: Yes. We design and maintain high-speed LAN/WAN and intranet environments, alongside forensic hardware engineering, to keep your organization’s physical and digital systems running at peak efficiency.
Q: Do you install CCTV and smart-office automation?
A: Yes. As a Hikvision Authorized Installer, we provide professional CCTV installation along with smart-office automation solutions.
4. Software Development
Q: Does Solecraft build custom software?
A: Yes. We build scalable, custom full-stack web and enterprise applications tailored to your specific business workflows, from the ground up.
Q: Can you modernize an old or outdated system?
A: Yes, this is called legacy refactoring. We transform outdated legacy software into secure, mobile-responsive tools that meet current user and security expectations.
5. Solecraft Academy: Certification & Training
Q: Is Solecraft an authorized certification centre?
A: Yes. Solecraft Technologies is a national certification leader and an Authorized Pearson Certiport Testing Center, serving as a gateway for globally recognized credentials in Microsoft, Cisco, Huawei, and Python.
Q: How do I get an exam e-voucher?
A: Simply: (1) identify the exam or course you’re interested in, (2) prepare for the course and exam, (3) call Solecraft with your details, (4) provide your email and make payment, (5) receive your voucher by email, and (6) schedule your exam.
Q: Do you offer bulk vouchers for companies or training centres?
A: Yes. We manage corporate voucher distribution for HR departments, government agencies, and private training centres, and can also help identify specific skill gaps and recommend targeted certification paths.
6. Solecraft Energy: Solar & Power Solutions
Q: Does Solecraft install solar power systems?
A: Yes. Through Solecraft Energy, we provide sustainable power solutions including the professional installation of solar power systems, inverters, and smart-office automation, tailored for the Nigerian environment, to help ensure 100% operational uptime.
7. Sustainability, E-Waste & Solecraft Discovery
Q: Does Solecraft handle old or broken electronics?
A: Yes. We champion the circular economy through professional e-waste management and hardware refurbishment, helping organizations reduce their environmental footprint while safely disposing of or rejuvenating aging tech assets.
Q: What is Solecraft Discovery?
A: Solecraft Discovery is our physical and remote Tech Museum in Abuja, where visitors can explore the history of technology as part of our commitment to building a sustainable tech culture through education.
8. Online Store, Orders & Shipping
Q: What products can I buy on the Solecraft website?
A: Our online store offers accessories, charging accessories, connectivity products, data adaptors, office labeling equipment, power accessories, and other tech gadgets, alongside rental and solar solutions.
Q: How do I track or get help with an order?
A: You can reach our team directly via phone, email, or the contact form on our Contact Us page, and we’ll help you check the status of your order or resolve any issue.
Q: What is your return policy?
A: Please refer to our Terms and Conditions document for full details. In general, defective or incorrectly described items can be returned within 7 days of delivery in their original packaging.
9. Contacting Solecraft
Q: Where is Solecraft Technologies located?
A: Our Workshop and Learning Centre are both located at the Abuja Shopping Mall, Off Maputo Street, Zone 3, Wuse, Abuja, Nigeria.
Q: What are your business hours?
A: We’re open Monday to Friday, 9:00 AM to 6:00 PM. We’re closed on Sundays and public holidays.
Q: How can I reach Solecraft directly?
A: You can call or WhatsApp us at +234 805 802 8053, email contact@solecrafttech.net, or use the “Request a Call Back” option on our Contact Us page.
Still Have Questions?
Our team is happy to help with anything not covered above.
Solecraft Technologies
Workshop: C24 Abuja Shopping Mall, Off Maputo Street, Zone 3, Wuse, Abuja, Nigeria
Learning Centre: C15 Abuja Shopping Mall, Off Maputo Street, Zone 3, Wuse, Abuja, Nigeria
Email: contact@solecrafttech.net
Phone: +234 805 802 8053
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Closed Sundays and public holidays)
