Solecraft Technologies (“Solecraft”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of everyone who visits our website at https://solecrafttech.net, purchases our products, books a repair, registers for Solecraft Academy training or certification exams, or otherwise interacts with our services.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have over your information. This policy is designed to align with the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Regulation (NDPR), as well as general international best practice.
2. Information We Collect
2.1 Information You Provide Directly
● Contact details: full name, email address, phone number, and delivery/billing address.
● Account information: username and password when you register on the Site.
● Order and payment information: products purchased, order history, and payment confirmation details (note: card details are processed by our secure payment partners and are not stored on our servers).
● Repair and service information: device details, fault descriptions, and any information you provide when booking a repair or requesting a call back.
● Training and certification information: name, contact details, and exam/course selection when registering for Solecraft Academy programmes or purchasing Pearson Certiport vouchers.
● Communications: information you provide when you contact us via forms, email, or phone, including enquiries submitted through our “Request a Call Back” and contact forms.
2.2 Information Collected Automatically
● Technical data: IP address, browser type and version, device type, and operating system.
● Usage data: pages visited, time spent on the Site, referring/exit pages, and click patterns.
● Cookies and similar technologies, as described in our separate Cookie Policy.
3. How We Use Your Information
We use the personal data we collect to:
● Process and fulfil orders placed through our online store, including payment processing, packaging, and delivery.
● Schedule, diagnose, and carry out device repairs and hardware engineering services.
● Register candidates for Solecraft Academy training programmes and Pearson Certiport certification exams, and issue vouchers.
● Respond to enquiries, service requests, and customer support needs.
● Send order confirmations, service updates, appointment reminders, and, where you have consented, promotional or newsletter content.
● Improve and maintain the security, performance, and functionality of our website.
● Comply with legal, tax, and regulatory obligations in Nigeria.
● Detect, investigate, and prevent fraud or misuse of our services.
4. Legal Basis for Processing
We process your personal data on one or more of the following legal bases: your consent; the necessity of processing to perform a contract with you (e.g., fulfilling an order or repair booking); our legitimate business interests (e.g., improving our services and preventing fraud); and compliance with a legal obligation.
5. How We Share Your Information
We do not sell your personal data. We may share information with:
● Payment processors and financial institutions, to complete transactions securely.
● Courier and logistics partners, to deliver physical products to you.
● Pearson Certiport and other certification bodies, as necessary to register candidates and issue exam vouchers.
● Hikvision and other brand/technology partners, only where necessary to fulfil installation or warranty services you have requested.
● IT service providers who support our website hosting, email, and business operations, under confidentiality obligations.
● Regulatory or law enforcement authorities, where required by applicable Nigerian law or a valid legal request.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting, or reporting requirements. Repair and transaction records are typically retained for a reasonable period to support warranty claims and dispute resolution, after which they are securely deleted or anonymized.
7. Data Security
We implement appropriate technical and organizational measures, including secure hosting, restricted access controls, and encrypted payment processing through our e-commerce platform, to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable Nigerian data protection law, you have the right to:
● Access the personal data we hold about you.
● Request correction of inaccurate or incomplete data.
● Request deletion of your personal data, subject to legal or contractual retention requirements.
● Withdraw consent at any time where processing is based on consent (e.g., marketing communications).
● Object to or request restriction of certain processing activities.
● Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data protection rights have been violated.
To exercise any of these rights, please contact us using the details in Section 11 below.
9. Children’s Privacy
Our Site and general e-commerce services are not directed at children under 18. Where a minor participates in a Solecraft Academy training programme, we collect only the information necessary for registration and require the involvement of a parent or guardian.
10. International Data Transfers
As some of our service providers (such as payment processors, certification bodies, and cloud hosting platforms) may operate outside Nigeria, your data may be processed in other countries. Where this occurs, we take steps to ensure such transfers comply with applicable Nigerian data protection requirements.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Solecraft Technologies
Workshop: C24 Abuja Shopping Mall, Off Maputo Street, Zone 3, Wuse, Abuja, Nigeria
Learning Centre: C15 Abuja Shopping Mall, Off Maputo Street, Zone 3, Wuse, Abuja, Nigeria
Email: contact@solecrafttech.net
Phone: +234 805 802 8053
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Closed Sundays and public holidays)
Website: https://solecrafttech.net
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
